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I started my career at Johnson & Johnson, trained under the old Coopers & Lybrand partners. One of the things I loved most wasn’t the binders, the flowcharts, or even the meticulous audits — it was the Credo. The principles weren’t just words on paper; they guided how decisions were made, how markets were run,
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In a recent webinar on trust accounting, I shared a few thoughts that aren’t always popular in the collections industry. The topic itself isn’t flashy—trusts aren’t sexy—but at least sixty intrepid souls still showed up. And yet, even with that level of interest, it’s clear that the industry still focuses its energy almost entirely on