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I started thinking about the old build versus buy debate. At first, it seems obvious. AI changes everything. Software can be written faster than ever. Surely the advantage shifts toward building. Then I thought about the real cost of building. Not the programmers. Not the budget. The risk. We often say changing a core operating…
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I write this blog called “Financial Foundations.” The recurrent theme emphasizes the importance of building a strong foundation for whatever the system or structure may be. It’s always been a fundamental truth for me—from where it emanated, I did not know. Of course it was family. It started with that. A family of 10 growing…
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Call it introspective or prudent but one of the first areas I research in an acquisition is Finance. We were evaluating the acquisition of another collection agency, considering deeply the combined synergies, overlapping client businesses and prospective ROI. And here I was, like many finance executives, my first instinct was to understand the leadership team.…
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I started thinking about acquisitions. Why do so many fail? The studies say they do. Premiums are paid. Synergies are promised. Integration plans are presented. Then the deal closes. The bankers get paid. The consultants get paid. The lawyers get paid. The executives who made the deal often get paid. And then? Someone has to…
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AI is being deployed in contact centers to replace human work. For simple instructions and deterministic interactions, the argument is easy. If the task is deterministic, AI can exceed human performance in speed, consistency, availability, and probably accuracy. But collections creates a harder test. An effective collection call may require empathy, negotiation, intuition, adaptation, and…
Financial Foundations with Jim Curham 