• Recent LinkedIn posts seem to diverge on the proper role of a CFO. There are two schools of thought. One warns against overpaying for a glorified bookkeeper masquerading as a CFO.  “Bookkeeping is clerical — don’t pay a CFO to do bookkeeping.” Another describes bookkeeping as fundamental; fit for strategic oversight at the CFO level.

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  • LinkedIn markets the role of CFO as: That’s the textbook definition, but it’s incomplete and misleading, especially for small and mid-sized companies.  And adding the secret code word “hands-on” does not do it justice. The Reality: “CFO” in the SME Market Means ‘Hands-On CFO + Controller + Process Architect’ In enterprise environments, the CFO has

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  • Collections technology has evolved dramatically over the past decade — but almost entirely on the consumer engagement side of the business. AI is already transforming: This is the “AI front end” revolution, and it has rightly attracted attention. But there is another half of collections operations, one far less glamorous and far more operationally painful:

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  • Tech vendors love to say they’re building a “CRM for collections.” But in reality, the distance between a sales CRM and a collections CRM is not a short hop. It’s an entirely different planet. Collections is one of the only industries where you must: A traditional CRM does one of those things. A Collections CRM

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  • Mike Gibb at AccountsRecovery is hosting another great webinar, “What Smart Organizations Automate First: A Decision Framework for Choosing the Right Workflows.”Great topic, as usual – current and right on point. Kudos to Mike for pulling along the ARM industry with cutting edge, relevant best practice discussions. This topic got me thinking. What comes first?

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