Category: Industry Insights

ARM, SaaS, and other sector-specific lessons and trends.

  • Start With the Foundation: What Does That Really Mean in the ARM Industry?

    Mike Gibb at AccountsRecovery is hosting another great webinar, “What Smart Organizations Automate First: A Decision Framework for Choosing the Right Workflows.”Great topic, as usual – current and right on point. Kudos to Mike for pulling along the ARM industry with cutting edge, relevant best practice discussions. This topic got me thinking. What comes first?…

  • It’s Not the Software, It’s the Setup – Trust Accounts Best Practice

    In a recent webinar on trust accounting, I shared a few thoughts that aren’t always popular in the collections industry. The topic itself isn’t flashy—trusts aren’t sexy—but at least sixty intrepid souls still showed up. And yet, even with that level of interest, it’s clear that the industry still focuses its energy almost entirely on…