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Tech vendors love to say they’re building a “CRM for collections.” But in reality, the distance between a sales CRM and a collections CRM is not a short hop. It’s an entirely different planet. Collections is one of the only industries where you must: A traditional CRM does one of those things. A Collections CRM…
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Mike Gibb at AccountsRecovery is hosting another great webinar, “What Smart Organizations Automate First: A Decision Framework for Choosing the Right Workflows.”Great topic, as usual – current and right on point. Kudos to Mike for pulling along the ARM industry with cutting edge, relevant best practice discussions. This topic got me thinking. What comes first?…
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I started my career at Johnson & Johnson, trained under the old Coopers & Lybrand partners. One of the things I loved most wasn’t the binders, the flowcharts, or even the meticulous audits — it was the Credo. The principles weren’t just words on paper; they guided how decisions were made, how markets were run,…
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In a recent webinar on trust accounting, I shared a few thoughts that aren’t always popular in the collections industry. The topic itself isn’t flashy—trusts aren’t sexy—but at least sixty intrepid souls still showed up. And yet, even with that level of interest, it’s clear that the industry still focuses its energy almost entirely on…
Financial Foundations with Jim Curham 